2321 Gladwick Street
Rancho Dominguez, CA 90220

Monday-Friday, 8:00AM to 5:00PM PST.
We welcome your visit to our facility.

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Frequently Asked Questions

Custom order inquiry?

We love making custom orders, and between the two of us there are a lot of unique things we can make for you. Need a special drawer or cabinet? Give us a call (310) 667-8800 and speak to one of our sales team or fill out the contact form and we will be happy to assist you with your order.

You’ll be given a price quote once we have a clear agreement as to what we are making for you.

Which payment methods are accepted?

We accept payments via Visa, MasterCard, Amex or Discover Cards. We also accept PayPal, Check or Money Order drawn on a U.S. Bank Account, or Bank Wire Transfer. To complete an order by email, phone, fax, or mail we require your account number, expiration date (month and year), CVV and signature (mail and fax orders) must be included. Credit Cards are authorized at time of purchase and will be billed to the authorized card after order has been shipped.

Billing terms are net 30 days from date of invoice. A service charge of 1.5% per month will be added to invoices not paid within payment terms.

BioQuip shipments are F.O.B. Rancho Dominguez, California. Title to merchandise transfers to customer at time of shipment.

How long will delivery take?

Shipments will be made 2 to 5 business days after receipt of your order, provided all items ordered are in stock. Our office will contact you within 1-3 business days if any items are on back order. For standard orders, transit time can be up to 7 days within the continental U.S. for ground/surface shipments and please allow up to 2 weeks to receive your merchandise after placing an order.

Orders placed by 10:00am PST can request an expedited same day shipment for a fee of $15.00, in addition to any extra shipping charges.

How do you place an order offline?

Web, Email and Fax orders can be placed 24 hours a day, seven days a week.

Orders by email can be sent to bqcustserv@bioquip.com. Phone orders can be placed by calling (310) 667-8800 during business hours, 8:00am to 5:00pm PST, Monday thru Friday.

Written orders can be faxed or mailed using your institution’s purchase order form, or BioQuip’s Order Form. List quantity, catalog number, and description of items to be ordered including size, color, or finish where applicable to avoid delay in obtaining product clarification.

Do I receive an invoice for my order?

Yes, we will issue an order confirmation email immediately after your purchase. You will be emailed an invoice once your order is shipped.

What exactly happens after ordering?

You will receive an order confirmation email, then your order is imported into the BioQuip system where it is checked against current stock levels. If everything on your order is in stock it will be sent to our shipping department to be packed, shipped out. If there are back ordered items you will receive an email letting you know which items are on back order and approximately how long it will be before your order is ready to ship. This email will also give you a choice as to whether or not you would like to receive a partial order of the items that are currently available. All of these processes are performed by the BioQuip staff, not an automated system so this process may take a few days, so please be patient.

If you need your order in a rush, please let us know when you need to receive the order in the notes field of the order form.

How secure is shopping in the Online Shop?

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

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